Terms of cancellation and payment


Cancellation and changes

The main points for cancellation or changes in connection with courses, conferences and other major events are:

  • All changes and cancellations must be given in writing by e-mail to or fax +299 66 53 70.

  • Cancellation of an event can occur up to 9 weeks before the start date at no charge

With cancellation of an event less than 9 weeks before the start date, the Hotel Narsarsuaq calculates compensation on the basis of the agreed price for rooms and meals as follows:

o Less than 9 weeks before the start date a payment of 25% is due
o Less than 6 weeks before the start date a payment of 50% is due
o Less than 2 weeks before the start date a payment of 75% is due
o Less than 1 week before the start date a payment of 100% is due

  • Reductions in the number of participants can occur up to 9 weeks before the start date at no charge

With a reduction in the number of participants less than 9 weeks before the start date, the Hotel Narsarsuaq calculates compensation based on the reduction as follows:

o Less than 9 weeks before the start date a payment of 25% is due
o Less than 6 weeks before the start date a payment of 50% is due
o Less than 2 weeks before the start date a payment of 75% is due
o Less than 1 week before the start date a payment of 100% is due

Other points

  • At least 2 weeks before the start date, the organizer/director submits a time schedule / program indicating the meal times and other catering. At least 4 weeks before the start date, a name list giving the overnighting participants is submitted.

  • In case of delay or cancellation of an event occurring as a result of transport problems just before the start date, it is possible to revaluate the provisions of paragraph 2.


Terms of payment

  • Terms of payment at Hotel Narsarsuaq are net cash, unless otherwise agreed, and you must pay when checking-in.

  • For courses and conferences 30 days' credit is usually agreed.

  • If Hotel Narsarsuaq has made a service agreement with a company, then this company has 30 days credit.

  • Hotel Narsarsuaq has the right to annul all future orders from companies
    which do not adhere to the terms of payment.
For special services compensation of 100% is required. Special services refer to services which the hotel has ordered separately for an event and which give rise to additional costs for the hotel. The level of compensation is reduced proportionately if the services ordered can be used by other parties under normal conditions.